At OrigineTV, we are committed to delivering high-quality IPTV services and responsive customer support. Because our services are digital in nature, we maintain a clear and fair refund policy to protect both our customers and the integrity of our platform. Please read this policy carefully before making a purchase.

1. Refund Before Service Delivery

• If you have completed payment but have not yet received your subscription credentials or service activation, you are entitled to a full refund. ◦ No account has been provisioned on our end. ◦ No service details (login, M3U link, or activation code) have been sent to you.
• To qualify, you must submit your refund request before the subscription is activated.
• Once your service has been activated and credentials delivered, this section no longer applies.

2. No Refund After Service Activation

• IPTV subscriptions are classified as digital products.
• Once your subscription has been activated and service credentials delivered: ◦ The product is considered fully consumed. ◦ No refund will be issued under any circumstances.
• By completing your purchase, you acknowledge that: ◦ Digital services cannot be “returned” in the same manner as physical goods. ◦ You agree to this non-refundable condition upon activation.

3. Non-Refundable Circumstances

Refunds will not be issued under any of the following circumstances:

• Device or App Incompatibility ◦ The service does not function on a specific device or application that does not support our streaming format. ◦ A list of recommended and compatible applications is provided in our documentation. ◦ It is the customer’s responsibility to verify compatibility before purchasing.
• User Misconfiguration or Setup Errors ◦ The service functions correctly but the issue originates from incorrect setup on the customer’s side. ◦ The customer failed to follow our configuration instructions. ◦ Unsupported or modified settings were applied without guidance from our team.
• ISP Blocking Without Attempting Alternatives ◦ Your Internet Service Provider blocks access to our service. ◦ You have not attempted the alternative solutions we provide, including: ▪ VPN usage ▪ Proxy configuration ▪ IP rerouting ◦ Refunds are only considered once all provided alternatives have been exhausted.
• Expired Subscriptions or Trial Periods ◦ Your subscription term has ended. ◦ Your free trial period has expired. ◦ No refund request will be accepted regardless of usage during the active period.

4. Alternative Solutions Before Refund

Before any refund request is reviewed, our support team will work with you to resolve the issue. The customer is required to fully comply with all technical guidance provided.

Alternative solutions include:

• Backup Server Access ◦ We can switch your connection to alternative servers. ◦ Ensures service continuity in case of outages or regional issues.
• VPN & IP Rerouting ◦ We provide VPN recommendations to bypass ISP restrictions. ◦ IP rerouting configurations are offered to restore access.
• Device Reconfiguration ◦ Our team can assist with reconfiguring your device settings. ◦ Application settings can be adjusted to resolve playback or connectivity issues.
• Alternative Apps & Portals ◦ We can recommend alternative IPTV applications compatible with your device. ◦ Access to alternative streaming portals can be provided.
• Additional Technical Solutions ◦ Our technical team may offer further troubleshooting measures on a case-by-case basis. ◦ Additional configurations or workarounds to ensure service continuity.

Important:

• Full cooperation with our support team is mandatory.
• All instructions and technical guidance provided must be followed precisely.
• Failure to comply with recommended solutions will result in automatic denial of the refund request.
• The customer must attempt every alternative offered before a refund is considered.

5. Refund Methods & Processing

If your refund request is approved, the refund will be processed as follows:

• Available Methods: ◦ PayPal ◦ Bank Transfer
• Processing Time: ◦ 5 to 10 business days after approval.
• Currency: ◦ Refund is issued in the original payment currency.
• The refund method will match the original payment method whenever possible.

6. How to Request a Refund

• Step 1 — Contact Support ◦ Send an email to [email protected] with the subject line “Refund Request.” ◦ You may also reach us by phone at +44 333 057 1218. ◦ Include your account details in the message.
• Step 2 — Provide Documentation ◦ Payment proof (receipt, transaction ID, or screenshot). ◦ Account email address. ◦ A clear and detailed description of the issue you are experiencing.
• Step 3 — Resolution Period ◦ Our team will respond within 14 calendar days of receiving your request. ◦ During this period, we will attempt to resolve the issue through the alternative solutions described in Section 4. ◦ A final decision on the refund will be made only after all resolution attempts have been completed.

7. Fraud Prevention

• OrigineTV reserves the right to deny any refund request if suspicious or abusive activity is detected, including but not limited to: ◦ Repeated or excessive refund attempts. ◦ Abuse of customer support channels. ◦ Use of fraudulent or unauthorized payment methods. ◦ Registration with temporary or disposable email addresses. ◦ Chargeback abuse or disputes filed without contacting support first.
• Warning: ◦ Accounts flagged for fraudulent activity may be permanently suspended without prior notice. ◦ Suspended accounts are not eligible for any refund.

8. Policy Modifications

• OrigineTV reserves the right to update or modify this refund policy at any time without prior notice.
• Any changes will take effect immediately upon publication on our website.
• Continued use of OrigineTV services following any modifications constitutes your acceptance of the revised policy.
• We recommend reviewing this page periodically to stay informed of any updates.

Contact Information

• Email: [email protected]
• Phone: +44 333 057 1218